Refund & Return Policy

At Vovalin, customer satisfaction is our top priority. Contact our customer service if you need to return items, and provide your order info and return reasons.

Return Policy

Our Responsibility We cover return shipping fees for incorrect or defective items once your return request gets approved.

Order Cancellation Orders may be cancelled within 12 hours after placement. Cancellation is unavailable once processed or shipped; you will need to follow our return procedure after receiving goods.

Customer Responsibility Please confirm item and size before checkout. For returns caused by wrong selection or personal preference, you pay both‑way shipping fees. Only product price will be refunded.

Return / exchange must be requested within 30 days after order receipt. Items must be unused, undamaged and kept in original packaging. We reject cash‑on‑delivery returns. Final‑sale goods, promotional items and free gifts cannot be returned or exchanged. Shipping address cannot be modified after packing or shipment. We are not responsible for parcel loss caused by incorrect address.

Return Instructions ‑ For defective / wrong items: Contact customer service for return authorization. We cover return freight upon approval. ‑ For good‑condition items (wrong size, dislike, etc.): Returns are allowed, buyer bears both‑way shipping cost.

When applying for return, please provide: order number, photos/videos (for defects), full shipping address and contact phone number.

Return Shipping Address 126 East 5th St, Suite 108 Cheyenne, WY 82001, United‑States

Please confirm return details with support@vovalin.com before sending parcels.

Return & Exchange Process

1. Email support@vovalin.com to apply for return or exchange.
2. Submit required information and wait for our reply.
3. Ship goods to our authorized return address and keep the tracking receipt.

Refund We will inspect returned items after receipt. You will receive an email for refund approval or rejection. Approved refunds will be processed in 3‑5 business days and credited back to your original payment method.

Adjustment of Discounts Upon Partial Cancellation & Returns If you partially cancel or return items and remaining goods no longer meet discount, promo‑code or free‑shipping thresholds, all original‑order discount value will be deducted from your refund.

Customer Service Hours Monday‑Friday 9:00am‑20:00pm

Service email: support@vovalin.com